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We try to respond to all messages within 48 hours. During
weekends and school holidays response times may be a little longer.
Support our work
We are passionate about what we do, and we always look for opportunities to support as many people as possible. However, we don't receive any government funding for our work, so we must rely on the income from paying clients, and on the income from our members' subscriptions.
We keep our running costs to a minimum so that we can direct as much of our income as possible into providing accessible care for individuals and families on low incomes, and on providing support directly in schools and other areas of the community.
If you are interested in our work, and you want to support us, then please consider donating to us and helping us to achieve our goal of providing professional, accessible care from highly qualified therapists for everyone.
Bucks Family Network (BFN) will collect personal data for the purposes of delivering therapeutic services.
Confidentiality is central to our values. We want everyone who comes to us for support, to feel confident about how personal information is stored and used.
As a client or organisation you can be confident that:
We only use personal information in ways we need to and that is expected of us.
We will never release your information to organisations outside BFN for marketing purposes.
With your permission we will keep in touch about developments, workshops and training opportunities within BFN.
We will be especially careful and sensitive when engaging with those who are vulnerable including children and young people.
We take all reasonable care to safeguard your personal information through security policies and secure business processes.
We will always provide easy ways for you to contact us. Our data protection officer, Sue Barr, is happy to answer any queries you have, at any time.
Privacy and Data Protection.
1. How we collect personal information about you
We may collect personal information when you interact with BFN. There are many occasions when this could happen, for example: if you enquire about our services, activities, make a donation, ask a question about mental health or apply to join as a professional member. Data may be collected when you phone us, go onto our website, via social media, through the post or in person.
2. What information do we collect?
The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number, GP name and address as well as information you provide in any communication between us.
3. Why do we need your personal information?
We may use your personal information to:
Provide or administer activities relating to all our services.
Improve your experience with us: We may use your information to enhance the service that our staff provide, gift aid declarations, to improve our information and communications, or to personalise the website to better suit your needs and to monitor diversity and equal opportunities.
Keep you informed. This may be letting you know about new or enhanced services that we hope will be useful and interesting to you. Of course, we will only do this either with your consent, where we need to fulfil a contract or service with you, or where we believe you will expect to be updated and contacted by us. You can of course ask us at any time to change how we contact you, simply contact email@example.com
Sensitive information includes notes referring to assessment and therapeutic outcomes.
We only hold sensitive information for the purpose of dealing with your enquiry and delivering therapeutic work. Sometimes anonymised information may be used in training and supervision to improve therapeutic outcomes.
We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include the reporting of serious self-harm or risk to others and disclosure by children about serious issues.
We may need to disclose your information if required to do so by law to comply with regulations and codes of practice or in response to a valid request from a competent authority; for example, social services, police and medical professionals.
If you provide us with any Sensitive Personal Data by telephone, email or by other means, we will treat that information with extra care and always in accordance with this Privacy and Data Protection Policy.
BFN offers you the opportunity to encrypt files and share confidential information safely and securely.
You also have the right to access a copy of the information we hold for you. To do this a written request is required and BFN will respond within 28 days.
4. Who sees your personal information?
Our therapeutic team will only use the personal information we collect so that they can support and work with you.
We will never sell or share your personal information with organisations for any marketing activities. Nor do we sell any information about your web browsing activity.
5. Your Information Security
We take the security of your personal information extremely seriously.
We've implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
All electronic devices used to collect or process data will be password protected and passwords changed frequently.
We only keep information as long as is reasonable and necessary to fulfil statutory obligations. This is usually 7 years after, which it is either destroyed or updated.
BFN will collect anonymised data for the purpose of monitoring therapeutic outcomes, diversity and equal opportunities and to forecast and plan for future need.
Here are some of the ways we protect your personal information:
Information provided online will be encrypted for protection on transmission to us. Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted.
Offline, your personal information is kept securely in our databases and offices anonymised and in locked cabinets.
Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.
In addition, any possible data breeches, loss of information etc will be reported within 72 hours to the ICO.
6. Your rights and choices
Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data.
We respect all information that you share with us. However, you can remove or add your consent, correct inaccuracies and delete information at any time by
Contacting us at: firstname.lastname@example.org.
Or writing to: Sue Barr, Data protection officer, BFN, Lower Warren Farmhouse, Hatches Lane, Great Missenden, Bucks HP160JP
To request a copy of your personal information we hold, contact us writing at the above address
You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the GDPR or DPA 18 with regard to your personal data.